‘Disruptive technologies are the essence of innovative progressions’ believes Mr. Gagan Arora of Vertex Global Services, with a keen focus on evolving a technological landscape, exploring new innovations and revolutionizing the business world across the globe. The CEO & Founder pays special attention to motivating new talents and simultaneously catering to a large clientele with each coming day.
Mr. Arora, CEO & Founder of Vertex Global Services in his professional journey has been a true inspiration. From being a torchbearer to an entrepreneur to a leader, Mr. Arora has spearheaded and shaped the future of many lives for close to two decades. He has worked with several brands and established various departments under his mentorship.
Mr. Arora launched Vertex and expanded operations in the USA, UK, INDIA, PHILLIPNESS &NEPAL with an instinct of being solution-oriented, thinking out of the box and a sincere determination to hard work; he believes in investing in talent, technology and innovation that constantly strives in an evolving business landscape.
Mr. Gagan Arora was recently appointed as the Director of International Education Committee for AACC &Chairman- Foreign Investors Council Delhi (FIC). He was also a recipient of CEO of the year 2020 and was recognized by GMI & Forbes as top 100 influencers across India and by CNBC & Asia One in 40under40 category. Mr. Gagan Arora was awarded as the best talent acquisition practices and most innovational operating standards and had been featured under 40 under 40 as the most influential Indian 2020-21 by Asia One alongside recognized By IPCC for his Spirit of Entrepreneurship and Global Operations.
The Founder has firmly
- Deployed Chatbot for one of the leading E- Commerce clients which handle 5000 chats per day and save more than $10mn overall.
- Deployed smart IVR for one of the major telecom providers which resulted in saving $1mn with their CSAT score up by 2 percent.
- Rewired the HR department and transformed it into 3 different segments which resulted in extremely low attrition and 92 %plus ESAT since inception.
The Journey:
Spanning across 5 countries with 700+ employees, Vertex Global Services envisions to employee more than 1000+ employees in the coming year, whilst, expanding its arms to a broader audience with two more countries – Australia &Middle East.
“The global crises have shown the new ways of operating the businesses and lives. Surely and we are focalizing on the Winds of diversity. Vertex, since inception, has maintained a strong marquee with some widely acknowledged services like Managed Services, HRO, Performance Marketing, Artificial Intelligence, E- Learning Vertex Digital Academy & BPM.” Mentions Mr. Gagan Arora.
“With the upsurge of technological influence in every aspect of the business, every industry is tasting the sweet fruit of enhanced productivity and effective ROI. The changes, which were expected in the near future, are now in force, which is transforming the world towards a tech advanced, and digital future. The work from home model had opened opportunities for many people, especially for differently abled people. The pandemic opened an equal possibility to the corporate Vantage and earn a livelihood. I believe, there is a vast opportunity for e- learning landscape in India. The market is the second-largest in the world and is set to create a surge for the people to upskill themselves for the future.”
Mr. Gagan Arora, Founder & CEO, Vertex
Vertex stands with a robust vision and is employee-centric. I believe that the notion behind a well-off start-up is its people, and Vertexian have every inch of courage, cooperation, coordination to navigate themselves to lead with innovation, work with passion and foster collaboration for more holistic decisions.
Services:
Vertex is ranked 19th amongst the most innovative companies across the globe and strongly and is innovation-driven and its core purpose is to provide all end-to-end functions under one canopy. We provide companies cutting-edge solutions so that they proliferate their performance with our expertise.
- MANAGED SERVICES- Managed services take responsibility to provide a defined set of services to the clients to be highly resilient. The organization perceives the businesses right off the bat and assesses the need, deep dive into research keeping the future requirements in mind and then develops a product aligned to the company’s business process keeping cost under control. Vertex has used various cutting-edge technology and innovative models to help our clients sustain and achieve new heights on their products.
- HRO – Under our HRO service, it converges the path between the demand and supply of personnel through our innovatory recruiting process for companies on a temporary or permanent basis to augment the latitudes of the company. Vertex keeps a steady client centric approach and find the right people with the right skills and for them to deliver hats off approach. From managing out an effective payroll cycle for the companies where we scrupulously manage their salary slips to attendance and tax generation we provide a quick boot up stalwart team to carry operations more swiftly and optimally.
- PERFORMANCE MARKETING – Vertex believes that the espousal of digital technology would become economical with AI galvanizing the fecundity and productiveness in all our services and for that, we have reworked our digital solutions considering the data eruptive world and forged a line of streamlined services for our clients matching the expectations. Their Performance Marketing robe underpins various services like leads generation, customer services, query handling, social campaign and help desk services but also promise an elite set of commitment, high performance, seamless implementation and strong digital expertise in results and apply deep excellence to digitally transform your needs solve the toughest problems.
- ARTIFICIAL INTELLIGENCE- Entwining their AI services to client’s business processes to help them to pull of cost optimization enhancements and dexterity. They serve our customers with passionate AI services wherein we create a cognitive center of excellence through a call to chat, Smart IVR, Chatbots and Machine learning.
- E-learning VERTEX DIGITAL ACADEMY- A platform towards digital learning. VDA is an e-learning platform and a global interactive community of learners and coaches for a worthwhile exchange of knowledge and skill-based learning across the nation. A stage for everyone; learners, professionals and businesses to learn, earn and upskill. This has formulated a Learning Management System to build a personalized effortless learning journey for everyone to enable them to drive into modern technologies and learn in an interactive and affordable way.
- BPM: Vertex is a global leader in next-generation business process management services offering higher operational flexibility. We have expertise across diverse industries and partner with Fortune Global 500; transforming the way they operate to scale agile. From helpdesk technical support to back-office solutions we have a comprehensive system of services and practices ensuring transformational results as per the evolving demands of the digital markets.
Achievements:
Vertex in its future endeavors is scaling new heights with some new plans of action and strengths to defend its business values by centralizing efforts more on its quality and ingenious technologies. They have implemented a growth strategy and bought footprints into the e-learning with Vertex Digital Academy and Vertex BPO to Increase the market share by 20% and plans to work on other portfolios and be the leading-edge multinational conglomerate.
Vertex Global Services have donned many hats of success since its inception. The organization has achieved 100% YOY growth and two major acquisitions during testing times of pandemic – ACE and Digital P. Along with that, there have been awarded with Best Company of the Year 2020, Awarded among the Best Start-up Tech by GTF, Awarded for Most Innovational Operational Standards, Awarded for Best talent acquisition and talent practices, Recognized as the Most Innovative Tech Company in India and Certified as Best Place to Work in India 2020 with ESAT at 94% and Global score 92%.
Building a Culture- centric organization:
Culture is the environment that surrounds us all the time. I also believe culture is the character and personality of our organization. What makes the business unique is the sum of its values, traditions, beliefs, interactions, behaviors and attitudes. Thus, a positive workplace has a huge impact on teamwork, raising morale with increased productivity and efficiency. Culture Is Our Essence we try to keep up the positive work culture and respect each other’s thoughts and ideas which in return helps us in enhancing the collaboration, work performance and reducing the stress among employees.
The culture is ethically led to sustaining a parity of transitory goals with a scrupulous decision process to fortify the company’s collective reputation. The way the culture is nurtured encouraging new and young talent along with displaying flexibility towards creative minds keeps us closer to the path of success. They have followed ahierarchical structure wherein teams are made who is very well enlightened and pellucid in taking decisions under their mentors who have keen cognizance and the potential to foresee looming trendsensuring every decision under my supervision.
At Vertex, Motivation is directly proportional to People’ First approach. To motivate the people, the organization has implemented numerous wellness programs and encouragement activities like step-up programs, leadership workshops, best team & employee of the month and recreational activities to hone their skills and motivation. My people are the center of our transformational journey of we and work as One Team One Dream.
