Started in 2003, Mas Callnet India P. Ltd. is India’s only 360 degree CX focused ITES Company.
The organization combines their deep industry knowledge in contact center operations and integrated feet on street solutions utilizing innovative technology to offer phenomenal AI led solutions to over 250 clients across all the major domains.
Mas Callnet India Pvt. Ltd.
This is the vanilla BPO arm which is more of a Knowledge process outsourcing partners. The wide range The Company is disrupting the Vanilla BPO segment with its Inbound and Outbound contact channels in an AI led environment coupled with strong CX strategies. Not many ITES companies can boast about this in the country today. Offering robust customer life-cycle management services are its forte. Mas Callnet is an even mix of best of the IT infrastructure and phenomenal people and process driven policies. The in depth experience of handling clients in all domains and fields are evident from the huge list of top business houses in the country today who are their clients.
Isparkindia
Offering Field fulfillment services under the flagship of Isparkindia, it (FOS Solution) consistently focuses on Background verifications, Competitive benchmarking, Market intelligence gathering, Business opportunity analysis, Surveys etc. in order to generate profitable outcomes. This arm of the business does all the above mentioned activity and delivers the following:
- Capture: Capturing of data| Image |Video |Google co-ordinates |Spirit | Opportunities.
- Validate: using Artificial Intelligence |Data base | Manual audits.
- Analyze: To help take informed decisions on market opportunities |Taking decisions |
- Measured outcome
Deepak Kashyap: An entrepreneur with a relentless mission.
With over two decades of experience in entrepreneurship, fascination to technology and innovations, zest to learn and move forward is Deepak Kashyap, the CEO of the company. He has done his Master’s in Business Administration (Sales and Marketing). A frontrunner in the Customer Service Experience segment, Deepak is a true visionary and one of the masterminds to craft out an all-inclusive first-of-its-kind BPO solution – Dialdesk. Today, from effectively identifying CX gaps to plugging them using PPT (People Process & Technology) & CEC (Customer Experience Culture) technology, and other engagement tools & strategies, this platform is considered as one of the most respected CX platforms in the world.
Deepak has been instrumental in formulating and executing world-class CX practices to attract business and retain customers in the longer run. He is a co-founder of a novel customer experience platform – CXREFRESH, which builds an ecosystem of business leaders by creating global CX strategies and help businesses to thrive and move out from their current orbit of growth to the next level. Believing in the mantra of Gain by Giving, he empowers employees to go beyond their comfort zones in order to create a strong culture of learning in the organization.
Apart from all this, Deepak is an author of an upcoming book ‘Junoon Jarurat Jugaad’, talking about the entrepreneurial voyage of entrepreneurs who have reached a commendable position after going through all the pains, anxiety, frustrations, roller coaster ride and now are stuck in an orbit of no growth. He talks about the key three elements Junoon, Jarurat and Jugaad which has taken them to a position of respect but are now stuck in a loop of Survival, struggle, Stability or Growth.
He enlightens about the fourth element CX, which can take them to the next orbit of growth. Deepak writes about the scientific way of designing an appropriate CX strategy for businesses, the implementation of it and methods of continual refreshing of them to stay ahead of competition.
